Golden Krust Caribbean Restaurant in Kennesaw

I have been a loyal customer of this establishment for approximately 15 years, and until recently, my experiences have consistently been positive. Staff members—both past and present—such as Julia, Sherika, Camille, Danni, Stephanie, and Shane have always been welcoming, professional, and a pleasure to interact with. However, on Thursday, April 9, 2026, around 2:30 PM, I had an experience that completely changed my perception of your business, largely due to your daughter’s inadequate handling of a serious situation. Unfortunately, it will be my last visit. I ordered ochre and saltfish with dumplings and green bananas and chose to dine in. While eating, I bit into a twisted piece of silver metal embedded in the food. This was extremely alarming and posed a significant risk of injury, including potential damage to my teeth, gums, or the possibility of swallowing a hazardous object. In an effort to remain discreet and avoid causing a scene, I approached the counter and asked your daughter to speak with me privately. I showed her the metal object. Her response was simply, “Thanks,” after which she took a photo and stated she would send it to her father. There was no apology, no concern expressed, and no immediate corrective action taken. I returned to my table feeling uneasy and continued eating cautiously. I later approached her again to point out that she had not apologized for what was clearly a serious health and safety issue. Only then did she offer an apology. To be clear, a customer should never have to request basic acknowledgment or an apology in a situation involving foreign objects in food. Standard customer service—and basic accountability—would require an immediate and sincere apology, along with proactive steps such as offering a refund, replacing the meal, or clearly addressing how the situation would be resolved. Additional concerns from this interaction were equally troubling: I was told that I did not ask for a refund, which was used to justify not offering one. When I inquired about a response from you, I was told you were “busy.” When I observed the same dish still being served behind the counter, I was told it would be “wasteful” to discard it—despite obvious contamination concerns. Most concerning, your daughter stated that they have “been having issues like this lately,” suggesting this may not be an isolated incident. The final resolution offered was a 25% discount given by you (her Father)—completely inadequate given the seriousness of the situation. This incident could have resulted in significant harm and potential legal consequences. The lack of urgency, accountability, and professionalism displayed was deeply disappointing. As the face of your establishment, your daughter’s handling of this situation reflects directly on your business. Proper training in customer service—especially in handling health and safety incidents—is essential. This experience has left a lasting negative impression and is the reason I will not be returning after many years of loyalty. The presence of foreign metal in food is not a minor issue—it is a serious failure in food safety standards and customer care, and it carries potential health and legal implications. After 15 years of loyalty, this experience was beyond disturbing. I strongly encourage you to take this matter seriously and implement improved quality control and customer service standards moving forward.

I hate to leave bad reviews of SBOs but I had to share. The attitude of the women there was nasty. As a first time guest.... it was horrible, even after explaining it's our first time there. It seemed like taking an order was a bother to them. I delayed placing my order to see if it was just a me problem. Then watching them be nasty to another woman and older elderly gentleman who came after we, I noticed why they might be hiring. If you're the owner, whoever was on shift yesterday for close on April 1st, please keep this in mind- as you're at risk of losing alot of business by terrible service. We bought cheap items to try to support our people but ultimately we went to dinner elsewhere because we lost our appetite dealing with those two ladies.