Golden Krust Caribbean Restaurant in Hollywood

Extremely Disappointing Customer Service – Unprofessional and Unacceptable! I went to this restaurant for lunch and ordered a small oxtail meal. The employee serving me prepared my food in a small container without informing me that oxtails were only available in a large portion. After my food had already been served, the woman pictured intervened and insisted that I pay for a large meal. I explained that no one had informed me of this policy before preparing my order. Instead of handling the situation professionally, she took my food away, threw it in the trash, and began yelling in front of customers. Her behavior was completely unnecessary, disrespectful, and unprofessional. Even the employee who originally served me appeared intimidated by her behavior and apologized for the situation. As a paying customer, I expect basic respect, clear communication, and professionalism. This employee’s attitude reflects extremely poorly on the business. She appeared more interested in creating a confrontation than resolving a simple misunderstanding. Management needs to address this behavior immediately. No customer should be subjected to yelling, humiliation, or wasted time over a pricing policy that was never communicated. I will continue bringing attention to this experience until management takes appropriate action. Employees who treat customers this way damage a business’s reputation and drive customers away. I would not recommend this establishment based on the customer service I experienced.

Delicious food that’s fresh